VanceVision FAQ
All Your Questions Answered
At VanceVision, we know you may have questions about our platform, membership, and partner benefits. This FAQ gives clear answers while maintaining transparency and trust.
Membership Questions
Validity, plans and your digital ID
How long is my membership valid?
Each membership is valid for 12 months from the date of activation. You can renew your membership anytime before it expires.
Can I upgrade or switch my membership plan?
Yes, you can upgrade your membership at any time through your digital account. Switching plans is seamless and ensures you access the right benefits.
How do I receive my digital membership ID?
Upon successful registration, your digital membership ID will be sent to your email and will also be available in your VanceVision account for verification at partner facilities.
Benefits Questions
How partner benefits work
Are the benefits guaranteed?
Benefits are defined and offered solely by our partner healthcare providers and pharmacies. Availability may vary by location and service type.
Who decides the discount or benefit amount?
All benefits are determined by individual partners. VanceVision facilitates access but does not control or influence the services offered.
Can I use my membership at multiple partner locations?
Yes, your membership is valid at all participating partner hospitals, clinics, diagnostic centers, and pharmacies listed in our network.
Legal & Safety Questions
What VanceVision is and is not
Is VanceVision an insurance provider?
No. VanceVision is a healthcare access and facilitation platform. We do not sell insurance or provide insurance services.
Does VanceVision provide medical advice or treatment?
No. Medical advice, diagnosis, and treatment are provided solely by partner healthcare providers.
What if a partner refuses to provide benefits?
If any issue occurs, our support team will assist you in understanding partner policies. All benefits are subject to partner terms and conditions.
Payments & Support Questions
Paying, refunds and getting help
How do I pay for membership?
Membership can be purchased online through secure payment gateways. We accept major credit/debit cards, UPI, and net banking.
Can I get a refund if I don’t use the services?
Membership is non-refundable. Benefits are defined by partners and usage is at your discretion.
Who do I contact for issues or support?
You can reach out to our support team via email or contact form on the website. We are committed to assisting you with all membership or partner-related queries.
Still Have Questions?
Our team is always here to help. Contact us anytime for further clarification or assistance.
Contact UsDisclaimer: VanceVision is a healthcare access and facilitation platform. We do not provide medical advice, diagnosis, treatment, or insurance services. All services and benefits are offered by independent partner providers and are subject to their respective terms and conditions.